Returns, Refunds & Cancellations​​

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At Wild Iris Floral Co., every arrangement is thoughtfully designed by hand using fresh, seasonal flowers. Because flowers are perishable and each arrangement is made specifically for your order, we are unable to accept returns or exchanges.

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If your flowers arrive damaged, significantly wilted, or otherwise not in acceptable condition, please contact us within 24 hours of delivery with your order information and photos of the arrangement. We will review the issue and, when appropriate, offer a replacement, partial refund, store credit, or other resolution at our discretion.

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Please note that flowers are natural products and may vary slightly in color, size, shape, and variety from photographs shown on our website. Seasonal availability may require substitutions, but we will always strive to preserve the overall color palette, style, and value of the arrangement ordered.

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Delivery issues: Customers are responsible for providing an accurate delivery address, recipient information, and any necessary access instructions. We are unable to provide refunds for unsuccessful deliveries caused by incorrect information, lack of access, or a recipient being unavailable when reasonable delivery arrangements have been made.

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Cancellations: Orders may be canceled for a full refund if cancellation is requested at least 48 hours before the scheduled delivery date. Cancellations requested within 48 hours of delivery may not be eligible for a refund if flowers or materials have already been purchased or the arrangement has entered production.

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For questions or concerns regarding an order, please contact us at wildirisflowerfarms@gmail.com